Show All Answers

1. What is TCP?
2. What is Monte Vista Water District doing about TCP?
3. How is TCP removed from the water?
4. Where can I learn more about Monte Vista Water District's water quality?

Show All Answers

1. What causes backflow?
2. What is a cross connection?
3. What is backflow?
4. What is cross connection control?

Show All Answers

1. What are budget-based tiered rates?
2. How does the District know how much water I use inside or outside my home?
3. How does the district calculate my irrigated landscape area?
4. How does the District calculate Tiers 3 and 4?
5. I think the District's estimates are off for my home. Can I adjust my budget?

Show All Answers

1. How do I start/stop service?
2. When I sign up for water can I also sign up for trash and sewer service?
3. How can I obtain an extension on my payment due date?
4. How can I obtain the status of my account?
5. What are the District's business hours?
6. Why is my bill high?
7. How do I contact the District after hours?

Show All Answers

1. Where does our water come from?
2. Is it safe to drink water from the faucet?
3. What is a drought?
4. Where can I find more information about water for a project at school?
5. Can MVWD support teachers with resources or materials for their classrooms?
6. What is Project WET and how can I sign up for a workshop?
7. Can I apply for scholarships if I’m homeschooled and live in the MVWD service area?
8. Can I participate in the poster contest if I’m homeschooled and live in the MVWD service area?
9. How can I find out if my school can participate in the MVWD’s Poster Contest?
10. Where can I find information about Poster Contest and/or Scholarship application deadlines?
11. How do we submit our poster contest submission?
12. How do we submit our scholarship application?
13. Can I request a water related presentation for my classroom?
14. Do you have resources, a curriculum, or activities for teachers to use in the classroom?
15. What field trips are offered locally to help students learn about water and conservation?

Show All Answers

1. Where is Monte Vista Water District located?
2. What areas does Monte Vista Water District serve?
3. Who owns Monte Vista Water District?
4. How many connections does Monte Vista Water District have?

Show All Answers

1. How do I submit an application?
2. Can I just submit a resume instead of filling out a application?
3. Can I apply for any position at any time?
4. What does "open until filled" mean?
5. What does "first review of applicants" mean?

Show All Answers

1. Are resumes accepted in lieu of an application?
2. Do you accept applications when there are no job openings?
3. How do I submit an application?

Show All Answers

1. What do I need to qualify for LAP?
2. How do I apply?
3. Do I have to renew my participation? If so, how often?
4. Why am I no longer getting payment assistance through LAP?
5. Will I be notified when it is time to renew my application?
6. What do I do if I no longer qualify for LAP?
7. How long does it take to process the application?
8. How will I know if my application was approved or not?
9. Is there a limit on LAP program participants?

Show All Answers

1. As a land developer, how can I obtain new water mainlines and service lines?
2. How are low pressure problems addressed?
3. How are water quality complaints addressed?
4. What should I do if I notice a water leak?

Show All Answers

1. What is PFAS?
2. Are PFOA and PFOS harmful?
3. Is there PFOA and PFOS in my water?
4. Is Monte Vista Water District monitoring for PFAS?
5. How will results of the PFAS sampling be made public?
6. Can PFOA and PFOS be removed from the water?
7. Where can I learn more about PFAS?

Show All Answers

1. What is the Plant 30 Wellhead Treatment Project?
2. Why is the treatment process necessary?
3. How does this process differ from MVWD's other treatment processes?
4. What is the anticipated timeline for construction of the Plant 30 Wellhead Treatment Project?

Show All Answers

1. Is recycled water safe to use?
2. What is recycled water?
3. How is wastewater treated for use as recycled water?
4. How is recycled water distributed?

Show All Answers

1. Do I need to use a water-treatment system or drink bottled water?
2. How do I know if my tap water is safe to drink?
3. I want to purchase a water softener. What brand would you recommend?
4. What's the hardness of Monte Vista Water District water? (for those thinking of purchasing a water softener)
5. Why does my water sometimes look cloudy?

Show All Answers

1. How much water is in a billing unit?
2. What is the "readiness-to-serve" charge?
3. What is a "pass through" charge?
4. What are budget-based tiered rates?
5. Why does Monte Vista Water District use budget-based tiered rates?
6. What is a water budget?
7. What are water budgets based on?
8. Why do I have to pay a higher rate for my outdoor water use?
9. What if I need more water than my budget gives me?
10. How can I reduce my water use to stay within my budget?
11. What are "demand reduction rates?"
12. Why does Monte Vista Water District periodically raise rates?

Show All Answers

1. What water uses are prohibited?
2. What is potable water?
3. Who does this apply to?
4. Are these exceptions from the prohibitions?
5. Can communities still water tress?
6. Who enforces the prohibitions?
7. Where can I report water waste violations?
8. Are there restrictions on filling swimming pools?
9. Where can I find the state's adopted emergency regulation?
10. What is "non-functional turf"?
11. Does the non-functional turf irrigation ban apply to residential properties?
12. Are there any exceptions to the non-functional turf irrigation ban?
13. Who decides if turf is functional?
14. Does the regulation affect trees? Do urban trees need to be watered?
15. What actions may a water supplier or local government (or any entity already authorized to enforce infractions) take to enforce violations of the regulation? What actions may the Board take?
16. Can HOAs or cities enforce their landscaping guidelines that conflict with homeowners’ drought responses?
17. Does this regulation apply to HOAs?