How are water quality complaints addressed?

The most common water quality complaints received by the District involve odor, taste or color. Other complaints include sand or other debris, milky or cloudy water or air. The District's water quality operators investigate all complaints. If deemed appropriate, operators flush hydrants in the vicinity if taste or odor is persistent. In older buildings, internal plumbing lines may be the cause of many water quality issues.

Sand in the water is caused by wells that generate sand as the motor is turned on. Operators flush hydrants in the area thoroughly to alleviate this condition. Air in the system is also due to well operation. Flushing is also performed with necessary operational changes or repairs made. Reports of debris in the water are usually caused by faulty filter systems within the internal plumbing system of the residence or business.

Milky or cloudy water is typically dissolved oxygen combining as it passes through flow restrictions, such as faucet screens, resulting in a "milky" appearance. Fill a clear glass at your faucet and watch the water clear from the bottom of the glass to the top, as the air bubbles rise. For more information, call the Water Quality Department at 909-624-0035, ext. 122. You can also report a water quality concern to use by using our online form.

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1. As a land developer, how can I obtain new water mainlines and service lines?
2. How are low pressure problems addressed?
3. How are water quality complaints addressed?
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