Monte Vista Water District Receives High Ratings in Customer Satisfaction Survey (Jun 2, 2016)
Monte Vista Water District conducted a comprehensive customer opinion survey to evaluate all levels of District performance, and the results demonstrate that customers have a very high level of satisfaction with their water service. Survey findings also show that residents are conscientious water users, are actively engaged with the District, and want to continue investing in local infrastructure and drought-resilient water supplies.
The vast majority of respondents (89%) said they were satisfied with the water service provided by the District, and staff received top marks for being accessible, helpful, professional, and knowledgeable. In addition, 88% of customers indicated they were satisfied with the District's efforts to communicate with them, and 95% of customers said they had taken one or more actions to conserve water during the current drought.
A total of 402 residential customers were interviewed for the survey between January 7 and January 17. Customers were randomly selected, contacted by phone or email, and invited to participate in the survey either by phone or online and either in English or in Spanish.
To read the survey summary report, click here.
To read press release, click here.